Q: Can you customize the color and what is the MOQ?
A: Yes, we can customize colors based on the Pantone Number provided. The Minimum Order Quantity (MOQ) is 300 PCS.
Q: What is the typical delivery lead time?
A: Generally, delivery takes 15-20 days after receiving the advance payment. Upon formal order, we provide a production schedule to ensure on-time delivery.
Q: What payment terms do you accept?
A: TT is the standard method, but we also accept L/C, Paypal, West Union, and other methods depending on the specific situation.
Q: What additional services do you provide?
A: We offer logo printing, customized colors, free det+dem at the destination port, and a three-year warranty.
Q: Is there a quality assurance guarantee?
A: Yes, we offer a 3-year warranty: 1-to-1 replacement within the 1st year, 1 replacement for every 2 units in the 2nd year, and 1 replacement for every 3 units in the 3rd year. SGS testing is also supported.
Q: How can I obtain a sample to check the quality?
A: Samples can be shipped via DHL, TNT, FedEx, by air, or added to your sea containers.