Frequently Asked Questions
Is there any discount available?
The prices quoted are wholesale. Our best price will be offered according to the order quantity. Please inform us of your purchase quantity when you inquire so we can provide a competitive offer.
Can I request a sample order?
Yes, samples are available if necessary. To save on postage, we also provide detailed pictures and documents as an alternative solution to address your concerns.
How long is the expected delivery time?
Typically, delivery takes between 8 to 30 days, depending on the specific product type and the quantity of your order.
How do you handle faulty products?
Our products are manufactured under a strict quality control system with a very low defective rate. During the guarantee period, we will send replacements free of charge.
What should I do if an item is damaged during transportation?
We take photos of well-packed products before shipping. If any damage occurs, please take pictures immediately and our service staff will assist you with questions or concerns.
Are you a manufacturer or a trade company?
We are a specialized Manufacturer/Factory, ensuring direct production and quality control for all our outdoor furniture items.