I. Warranty Period: Guaranteed for 3 years from the date of purchase.
II. Coverage: Includes free repair or replacement for quality issues (circuit faults, premature light source aging, loose structure). If the same fault persists after two repairs, a model replacement is provided.
III. Exclusions: Does not cover damage from improper voltage, unauthorized disassembly, natural disasters, or lack of valid purchase voucher.
Professional Capabilities
Established in 2005, we are a professional designer and manufacturer specializing in road lighting, traffic safety facilities, intelligent security, and solar energy systems. Our facilities cover 75,000 square metres, supported by over 300 employees. We provide one-stop professional lighting solutions for global partners, including government contractors and transnational traders across 200 countries.
Frequently Asked Questions
Q1: Are you a factory or a trading company?
A: We are a large-scale professional factory with high production capacity specializing in solar products, street lights, and power systems in China.
Q2: What is your Warranty Policy?
A: We offer a 3 to 5-year warranty for the entire system. We replace defective units for free in case of quality issues caused by non-human factors.
Q3: How do you ship the goods and how long does it take to arrive?
A: Samples are usually shipped via DHL, UPS, FedEx, or TNT and take 3-5 days. Airline and sea shipping options are also available for bulk orders.
Q4: Can the products be customized for specific projects?
A: Yes, we provide customization for LED chips, power ratings, and color temperatures based on specific customer requirements and project site conditions.
Q5: What certifications do your lighting products hold?
A: Our products are certified with CE and RoHS standards, ensuring they meet international safety and quality requirements.
Q6: What is the typical lead time for bulk production?
A: Lead time varies by order size, but our high production capacity allows us to fulfill large-scale orders efficiently. Contact us for a specific timeline based on your volume.